READAR · PRIVACY & SUPPORT
Readar Support
Help with saving articles, listening to episodes, and keeping your personal notes.
Contact support
Include your device model, operating system and Readar versions, the time of the issue, steps to reproduce it, and any error message. Redact unnecessary personal information in screenshots. Do not send verification codes, passwords, access tokens, or complete private articles.
How do I save an article?
Add an article URL in the Inbox or paste its text. On iPhone, you can also save through the system share menu. If a website requires a login or cannot be fetched, try pasting text you are authorized to use.
What if an episode does not finish generating?
Check your network connection and the article processing status, then refresh the episode list. If the issue persists, send us the time and error message. New episode generation and AI questions require internet access. Available features and allowances are shown in the app.
What works offline?
You can listen to downloaded episodes and read cached transcripts. Uncached audio, new generation, and AI questions require a network connection.
Why is microphone permission needed?
The microphone is used when you start voice input. Speech recognition runs on your device. Submitted text and relevant materials are processed by Readar and AI services. Ordinary playback does not require microphone access. Permissions can be changed in system settings.
Where is my content on a new device?
Make sure you are signed in to the same Readar account. Articles, episodes, and records are separated by account. Contact us if you need help identifying your account.
How do I delete my account or make a privacy request?
Choose Delete Account in Readar Settings and follow the confirmation steps. If you cannot sign in or complete the action, email us to request access, correction, or deletion. We verify account ownership before processing requests. See our Privacy Policy.
Are AI answers always correct?
AI may omit or misunderstand information. Check important information against the original sources, and report issues to us.